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Book Consultation
984-265-7800
Book Consultation
984-265-7800
Book Consultation
984-265-7800
Strong SaaS and technology agreements protect intellectual property, set clear data responsibilities, define security measures, and outline remedies for outages or non performance. They also help ensure regulatory compliance, align pricing and renewal terms, and reduce hidden costs that can disrupt growth.
Early alignment across legal, security, and procurement teams minimizes rework and accelerates go live, creating a smoother vendor relationship.
Our team works with NC businesses to craft agreements that match your operation, protect data, and support growth, while keeping negotiations straightforward and aligned with local legal requirements.
Continual alignment with regulatory updates helps avoid penalties and preserves customer trust. We schedule proactive assessments, advise on necessary changes, and document each decision in amended agreements.
Most SaaS agreements define access, usage rights, and responsibilities for data. They also cover security, privacy, uptime, and support. Review these sections to understand what you are paying for and what recourse you have if expectations are not met. Always consider a data protection addendum, termination terms, and post termination data handling to protect your information and ensure a smooth transition.
A data processing addendum clarifies how personal data is processed for the controller and processor. It should specify purposes, categories of data, security measures, breach notification timelines, and subprocessor controls. It also addresses international transfers, data subject rights, audit rights, and responsibilities in the event of a security incident, helping maintain compliance with privacy laws. It covers data retention and deletion and related obligations.
A strong SLA defines uptime targets, response times, maintenance windows, and support availability. Remedies might include credits or termination rights if targets are missed and if the failures are material. It is wise to tie exceptions to force majeure, planned maintenance, and agreed maintenance windows, and to document measurement methods for objective evaluation.
Termination clauses should specify data return or deletion timelines, formats, and secure transfer methods. A wind-down plan helps preserve access for a defined period and prevents data loss. Work with both sides to ensure data export capabilities, verify that backups are retained as needed, and confirm destruction processes meet regulatory requirements.
Security sections should require encryption, access controls, incident response, and regular assessments. Look for clear responsibilities if a breach occurs and notification timelines that match risk levels. Consider independent audits or third party attestations, data localization rules if applicable, and clear subprocessor management provisions to maintain oversight.
Yes, they address data transfers across borders by identifying lawful transfer mechanisms and applicable privacy regimes. If you operate across multiple countries, ensure the agreement clarifies data storage locations, cross border access, and vendor accountability.
Pricing terms should be precise about subscriptions, usage charges, taxes, and any changes over time. Renewal language should specify auto renewal, notice requirements, and the process to renegotiate terms. Add clarity on price protections, volume discounts, and termination fees to avoid disputes.
Retention and deletion terms should define retention periods, secure deletion methods, and circumstances under which data will be retained, deleted, or returned. Include exceptions for legal holds, regulatory requirements, and archival backups, and specify destruction verification procedures.
Vendor governance refers to ongoing oversight of how suppliers meet contractual obligations. It includes performance monitoring, audits, security controls, and dispute resolution pathways. A strong governance framework reduces risk, improves transparency, and helps teams coordinate responses to incidents or changes in scope.
Begin with a needs assessment, collect current software usage data, and identify must have terms. Engage counsel early, request vendor draft terms for comparison, and stage negotiations with clear milestones and signoffs.
